Privacy Policy

Last Updated: November 2, 2025

This Privacy Policy describes how Neura Parse Ltd., the company behind NowFlow ("we", "us", or "our"), collects, uses, and protects your personal information when you use our Neura Agent platform and related services (collectively, the "Service"). We are committed to protecting your privacy and ensuring transparency about our data practices.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

This Privacy Policy complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws.

1. Information We Collect

Personal Information You Provide

We collect information you provide directly to us, including:

  • Account Information: Name, email address, username, and password
  • Profile Information: Optional profile details, preferences, and settings
  • Workflow Data: AI workflows, automation configurations, and related content you create
  • Communication Data: Messages, support requests, and feedback you send to us
  • Payment Information: Billing details processed by our payment processors (we do not store full payment card details)

Automatically Collected Information

When you use our Service, we automatically collect:

  • Usage Data: Features used, time spent, workflow executions, and performance metrics
  • Device Information: IP address, browser type, operating system, and device identifiers
  • Log Data: Server logs, error reports, and security events
  • Cookies and Tracking: Session data, preferences, and analytics information

Third-Party Integrations

When you connect third-party services to Neura Agent, we may collect data from those services as necessary to provide our automation features. This includes API credentials, workflow triggers, and data processed through your workflows.

Google API Services User Data Policy

Nowflow's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

When you connect your Google account to Nowflow, we only request the minimum necessary OAuth scopes required for user-authorized actions:

  • Gmail: Send emails on your behalf (gmail.send), manage labels (gmail.labels)
  • Google Calendar: Create and manage calendar events (calendar.events)
  • Google Drive: Access user-selected files only (drive.file)
  • Google Sheets: Create or update spreadsheets (spreadsheets)
  • Google Docs: Access user-selected documents (drive.file)
  • Profile Information: Basic profile info (openid, email, profile)

Important: We do not store, share, or use any Google user data beyond what is strictly required for executing your user-requested workflow automations. All data access is limited to the specific actions you configure and authorize.

No Sale or Unauthorized Transfer: Nowflow does not sell, rent, or transfer Google user data to third parties. Google user data is only used to provide the functionality you have explicitly requested through our Service and is never used for advertising, marketing to third parties, or any purpose other than providing or improving user-facing features of our Service.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Provision

  • Provide, maintain, and improve our AI workflow automation platform
  • Process and execute your automated workflows
  • Enable integrations with third-party services
  • Provide customer support and respond to your inquiries

Account Management

  • Create and manage your account
  • Authenticate your identity and prevent unauthorized access
  • Process payments and manage subscriptions
  • Send important service notifications and updates

Analytics and Improvement

  • Analyze usage patterns to improve our Service
  • Monitor performance and troubleshoot issues
  • Develop new features and functionality
  • Conduct research and analytics (in aggregated, anonymized form)

Legal and Security

  • Comply with legal obligations and regulatory requirements
  • Protect against fraud, abuse, and security threats
  • Enforce our Terms of Service and other policies
  • Respond to legal requests and prevent harm

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our Service, including:

  • Cloud hosting and infrastructure providers
  • Payment processing services
  • Analytics and monitoring tools
  • Customer support platforms
  • Email and communication services

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal obligations or court orders
  • Protect our rights, property, or safety
  • Investigate potential violations of our Terms of Service
  • Protect against fraud or security threats

With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

  • Encryption: Data in transit and at rest is encrypted using industry-standard protocols
  • Access Controls: Strict access controls and authentication mechanisms
  • Regular Audits: Security assessments and vulnerability testing
  • Employee Training: Regular security training for all team members
  • Incident Response: Procedures for detecting and responding to security incidents

5. Your Rights and Choices

GDPR Rights (EU Users)

If you are located in the European Union, you have the following rights:

  • Access: Request access to your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your personal data
  • Portability: Request transfer of your data to another service
  • Restriction: Request limitation of processing
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for data processing

CCPA Rights (California Users)

If you are a California resident, you have the following rights:

  • Know: Request information about data collection and use
  • Delete: Request deletion of personal information
  • Opt-Out: Opt-out of the sale of personal information (we do not sell data)
  • Non-Discrimination: Equal service regardless of privacy choices

How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@neuraparse.com. We will respond to your request within 30 days.

6. Data Retention

We retain your personal information only as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy:

  • Account Data: Retained while your account is active and for 90 days after deletion
  • Workflow Data: Retained according to your subscription plan and backup policies
  • Usage Analytics: Aggregated data may be retained indefinitely for service improvement
  • Legal Requirements: Some data may be retained longer to comply with legal obligations

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions for countries with equivalent privacy protections
  • Certification schemes and codes of conduct

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

  • Essential Cookies: Required for basic functionality and security
  • Analytics Cookies: Help us understand how you use our Service
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect Service functionality.

9. Third-Party Services

Our Service may integrate with third-party services. This Privacy Policy does not cover the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also send you an email notification.

12. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Neura Parse

Email: privacy@neuraparse.com

Legal: legal@neuraparse.com

Website: https://nowflow.io

13. Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at dpo@neuraparse.com