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Mobile DocsCustomer support software for better customer service.
Integrate with Freshdesk to manage customer support tickets, conversations, and knowledge base. Freshdesk is a cloud-based customer support platform that helps businesses provide exceptional customer service with ticketing, automation, self-service portals, and multichannel support. Perfect for managing customer inquiries across email, chat, phone, and social media.
Placeholder: Enter your Freshdesk API key
Layout: full
Placeholder: your-company (from your-company.freshdesk.com)
Layout: full
Layout: full
Options: List Tickets, Get Ticket, Create Ticket, Update Ticket
Placeholder: Enter ticket ID
Layout: full
Condition: operation = ["get_ticket","update_ticket","delete_ticket","list_conversations","create_note","create_reply"]
Placeholder: Enter contact ID
Layout: full
Condition: operation = ["get_contact","update_contact"]
Placeholder: Ticket subject
Layout: full
Condition: operation = ["create_ticket","update_ticket"]
Placeholder: Detailed description of the issue
Layout: full
Condition: operation = "create_ticket"
Layout: half
Condition: operation = ["create_ticket","update_ticket"]
Options: Low, Medium, High, Urgent
Layout: half
Condition: operation = ["create_ticket","update_ticket"]
Options: Open, Pending, Resolved, Closed
Placeholder: customer@example.com
Layout: half
Condition: operation = ["create_ticket","create_contact","update_contact"]
Placeholder: John Doe
Layout: half
Condition: operation = ["create_contact","update_contact"]
Placeholder: +1234567890
Layout: half
Condition: operation = ["create_contact","update_contact"]
Placeholder: bug,urgent,customer-issue
Layout: full
Condition: operation = ["create_ticket","update_ticket"]
Placeholder: Internal note content
Layout: full
Condition: operation = "create_note"
Placeholder: Reply to customer
Layout: full
Condition: operation = "create_reply"
Placeholder: {"custom_field_1": "value1"}
Layout: full
Condition: operation = ["create_ticket","update_ticket","create_contact","update_contact"]
Required
Required
Required
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Primary response type:
{
"data": "json"
}